Muhammad Asad

Asad has spent the past decade working in warranty administration in the transit and trucking industry. He was worked with all the major vendors including Cummins, Voith, MAN, Denso HVAC, and Grayson Thermal Systems. He also has extensively worked with bus builders such as Nova Bus and New Flyer Industries. Asad has a firm understanding of the warranty rules and policies set out by manufacturers. His working relationships with these vendors also enable him to work with vendors on certain situations to apply for policy coverage from O.E.Ms.

Pauline Bourgeois

Pauline joined the company in 2012 and brought with her over 20 years of Automotive and Transit industry experience. Pauline previously worked at Daimler Buses North America working in Quality Assurance, Warranty Administration, and Product Support where she had a strong emphasis on customer satisfaction. Since joining MBCT, Pauline has built a trusting and strong working relationship with both internal and external customers. As the liaison with the customer, she is responsible for initial contact, scheduling bus pick-up and drop off as well as reviewing all billing before sharing it with the customer.

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